FAQ

1) What is the difference between medium & large size packs?
Ans : Medium pack has 18 incense bricks & Large pack has 28 incense bricks
. We include 2 FREE pcs of other fragrances for you to try.

2) I am allergic to smoke, can I use this product?
Ans : Yes you may definitely use this product as our product emits very less smoke

3) I am a SPA/Hotel owner & would like to purchase this product in bulk. Whom do I get in touch?
Ans : Please call us on +91 9326592383 or 9821068697 or write to us on sales@dukhni.com

4) Is this product natural?
Ans: Base off this product is made up of natural herbs, leaves, flowers and woods. However we use some fragrance oils to blend our fragrances.

5) One incense brick can cover how much sq.ft. area?
Ans: One incense brick can cover upto 250 sq.ft area

6) Do I need to switch off fans and AC’s while using this product?
Ans: Yes we recommend that you switch off fans and AC’s till the tablet is burning

7) I would like to try all your fragrances, what do I do?
Ans: Please try our Aromafume Fusion pack which has a mix of all best selling fragrances. It is available in 2 sizes – medium & large

8) Can I burn this product like an agarbatti?
Ans: Unlike agarbatti, our product needs external heat source to emit fragrance. You may use our exotic burner (which can be lit by using t-light candle) or electric burner

9) Will this incense cause a black residue on my walls like an Agarbatti
Ans: Our incense does not release carbon like agarbatti. Hence it will not cause black residue on your walls

10) How long will the fragrance of incense last?
Ans : Fragrance will last in your room for about 6 – 8 hours

11) Can I reuse this incense?
Ans : No. You will have to discard used incense once used.

12) Will the incense evaporate like camphor after use?
Ans: No. The base of the incense is made up of woods and herbs which only diffuse aroma oils and do not evaporate

13) Can I use this product for meditation or yoga?
Ans : Yes. Our incense is blended using certain fragrances that help human mind and body in many ways.

14) How long can I store the sachet once opened?
Ans : Our products are hermetically sealed and need to be used within 24 hrs once opened.

​SECURE ORDERING & PAYMENT OPTIONS

​​Is it safe to use my credit/debit card on Aromafume?

Your online transaction on Aromafume is very secure with the highest levels of transaction security currently available on the Internet. Aromafume.com uses encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Aromafume are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does Aromafume store my credit/debit card information?

No. Aromafume only stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

What payment options are available on Aromafume?

We accept Paypal, VISA, MasterCard, Maestro and American Express cards issued by banks in India and abroad.

For any additional information, please reach out to us at help@aromafume.com

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© Aromatan Cosmetics Pvt. Ltd., 2014

Aromafume : Incense, Airfreshener, Diffuser Oil, Chakra, Dosha, Burners